Return & Refund Policy

At Kanzy, we want every order to arrive exactly as expected. If there is an issue with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number must be provided.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

After review, we will arrange a replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrect items.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Kanzy will cover the return shipping costs.

For all other approved returns, the customer may be responsible for return shipping fees.

Contact Us

For any return or refund requests, please contact us at:

Email: info@kanzyuae.com

We aim to respond to all inquiries within 1–2 business days.