Shipping Policy

Thank you for shopping with Kanzy.

We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Areas

We currently deliver across all Emirates within the United Arab Emirates.

Estimated Delivery Times

• Dubai, Sharjah, Ajman: 1–2 business days

• Abu Dhabi, Ras Al Khaimah, Fujairah, Umm Al Quwain, Al Ain: 2–3 business days

Please note that delivery times are estimates and may vary during peak periods, holidays, or due to circumstances beyond our control.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

We offer free shipping on qualifying orders above AED 200.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS (where available).

Incorrect Address Information

Please ensure that your shipping information is accurate before completing your purchase.

Kanzy is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

Delivery Delays

While we strive to meet all estimated delivery timelines, occasional delays may occur due to weather conditions, courier issues, public holidays, or high order volumes.

We appreciate your patience and understanding in such situations.

Damaged Packages

If your package arrives visibly damaged, please take photos and contact us within 48 hours of delivery.

We will review the issue and work to provide an appropriate solution as quickly as possible.

Contact Us

If you have any questions regarding your order or delivery, please contact us at:

Email: info@kanzyuae.com

We aim to respond within 1–2 business days.